Caring for you - Theatre by the Lake, Keswick, Cumbria

Caring for you

The Charter

We at Theatre by the Lake promise that we will always strive to provide excellent customer care.

In order to achieve this we will at all times aim to :-

be easily contactable and to effectively provide you with clear, up to date information.
provide a fully accessible facility.
be presentable and easily recognisable.
welcome you and make every effort to respond to your needs.
make your theatre experience enjoyable and stress-free.
provide a safe, clean and green environment for you to enjoy.
acknowledge to you when we get things wrong and attempt to rectify matters;
if we are unable to give you what you want we will honestly explain why, and try to offer an alternative solution.

We promise to constantly review our performance against these aims.

We ask that you will :-

let us know if you are unhappy with any of our services
provide us with all the information necessary to enable us to help you
let us know if we have exceeded your expectations, so that we may thank staff
treat our staff in the same manner and with the same respect that you would expect yourself.

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